Terms of service
Welcome to Taif Al Emarat Perfumes.
These Terms & Conditions govern your use of the Taif Al Emarat Lebanon website (the “Website”) and purchases made through our Lebanon online store.
By accessing the Website, creating an account, or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Shipping & Delivery Policy, and Return & Refund Policy.
Nothing in these Terms excludes or restricts mandatory consumer rights available under applicable Lebanese law.
1. Company Information
Trading Name: Taif Al Emarat Perfumes
Website: Taif Al Emarat Lebanon online store
Country: Lebanon
Email: support@taifalemarat.com
WhatsApp: +961 79 053 523
Customer Support: +961 79 053 523
The Website should display the exact legal entity name and applicable company registration information of the entity operating Taif Al Emarat in Lebanon.
2. Use of the Website
You agree to use the Website only for lawful purposes.
When placing an order, you confirm that:
· information provided is accurate and complete;
· you are authorized to use the selected payment method;
· you will not use the Website for fraudulent or unlawful purposes; and
· you will not interfere with the Website’s operation or security.
We may reasonably restrict access where necessary to address fraud, abuse, security threats, or unlawful activity.
3. Product Information
We make reasonable efforts to ensure that product information, descriptions, images, prices, sizes, quantities, and availability displayed on the Website are accurate.
Minor variations in product packaging, appearance, or presentation may occur due to legitimate manufacturing or packaging updates.
For fragrances, scent perception and longevity may vary depending on factors such as body chemistry, application, environmental conditions, and storage.
Nothing in this section limits a customer’s rights where a product is defective, incorrectly supplied, materially different from its description, or otherwise non-conforming.
4. Prices
Prices will be displayed in the currency applicable to the Lebanon Website.
The total price payable by the customer, together with applicable taxes, delivery fees, or other charges, will be communicated during the purchasing process as required.
Standard delivery: USD 5, subject to our Shipping & Delivery Policy.
5. Orders
When you submit an order, you are requesting to purchase the selected products subject to these Terms.
You may receive an electronic confirmation acknowledging receipt of your order.
Orders remain subject to:
· product availability;
· payment verification where applicable;
· fraud and security checks;
· accurate customer information; and
· other reasonable fulfilment requirements.
Customers will receive appropriate information concerning their transaction in accordance with applicable Lebanese requirements governing electronic and distance transactions.
6. Order Cancellation by Taif Al Emarat
We may decline or cancel an order where reasonably necessary, including where:
· the product is unavailable;
· payment cannot be authorized;
· customer information is materially incomplete or incorrect;
· there is reasonable evidence of fraud;
· a material technical error has occurred;
· there is a genuine and material pricing or product-information error; or
· completing the transaction would violate applicable law.
Where we cancel a paid order and a refund is due, the applicable amount will be refunded in accordance with our Return & Refund Policy and applicable law.
7. Payments
We may offer payment methods displayed as available during checkout, including applicable electronic payment methods and Cash on Delivery, where available.
Available payment methods may change.
By submitting electronic payment details, the customer confirms that they are authorized to use the selected payment method.
Payment transactions may be processed by authorized third-party payment providers.
8. Shipping & Delivery
We currently deliver online orders within Lebanon only.
Standard delivery charge: USD 5
Orders are typically delivered within 2 business days, subject to product availability, delivery location, courier operations, and the conditions specified in our Shipping & Delivery Policy.
Customers must provide accurate and complete delivery information.
9. Returns, Exchanges & Refunds
Returns, exchanges, cancellations, and refunds are governed by:
· our Return & Refund Policy;
· applicable provisions of Lebanese Consumer Protection Law; and
· applicable requirements concerning electronic and distance transactions.
Nothing in our internal policies limits mandatory rights relating to defective, damaged, incorrect, or non-conforming products.
10. Promotions, Discounts & Special Offers
Taif Al Emarat may periodically offer:
· discounts;
· promotional codes;
· seasonal campaigns;
· bundles;
· gifts with purchase;
· coupons; and
· other special offers.
Each promotion may have specific:
· validity dates;
· participating products;
· minimum spending requirements;
· availability conditions;
· redemption rules; and
· other clearly communicated conditions.
Unless expressly stated otherwise, voluntary promotional discounts or promotional codes may not be combined.
Promotional conditions will be communicated clearly and applied in accordance with applicable Lebanese consumer-protection requirements.
11. Advertising
We make reasonable efforts to ensure that promotional advertisements accurately communicate the nature and conditions of an offer.
Material conditions, limitations, eligibility requirements, and validity periods will be communicated where required.
Taif Al Emarat will not intentionally publish false or misleading information regarding products, prices, promotions, or discounts.
12. Gift Coupons & Promotional Vouchers
Where gift coupons or promotional vouchers are offered:
· applicable validity periods will be communicated;
· minimum spending requirements may apply;
· eligible or excluded products may be specified;
· combination with other voluntary promotions may be restricted where clearly stated; and
· applicable redemption conditions must be satisfied.
Nothing in these conditions removes mandatory consumer rights.
13. Privacy & Personal Data
Personal data collected through our Website will be processed in accordance with our Privacy Policy and applicable Lebanese legislation, including applicable provisions of Law No. 81/2018 concerning Electronic Transactions and Personal Data.
14. Intellectual Property
Unless otherwise stated, trademarks, trade names, logos, product photography, graphics, designs, text, videos, and other Website content are owned by or licensed to Taif Al Emarat and protected by applicable intellectual-property laws.
Website content may be used for personal and non-commercial shopping purposes.
Unauthorized commercial reproduction, distribution, modification, republication, or exploitation of protected content is prohibited except where permitted by law or authorized by the relevant rights holder.
15. Third-Party Services
Our Website may integrate third-party services, including:
· payment processors;
· delivery companies;
· analytics providers;
· marketing services;
· social media services; and
· technology platforms.
Additional terms or privacy policies may apply where customers interact directly with third-party services.
16. Website Availability
We aim to maintain a secure and operational Website.
Access may occasionally be interrupted for maintenance, upgrades, security requirements, technical problems, or circumstances outside our reasonable control.
Website modifications will not be used to unlawfully remove rights relating to transactions already completed or accepted.
17. Limitation of Liability
To the maximum extent permitted by applicable Lebanese law, Taif Al Emarat will not be responsible for losses resulting solely from circumstances outside our reasonable control or losses that are not reasonably foreseeable.
Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.
In particular, these Terms do not remove mandatory rights or remedies concerning defective, unsafe, incorrectly supplied, or non-conforming products.
18. Fraud & Misuse
Where there is reasonable evidence of:
· fraudulent transactions;
· unauthorized payment activity;
· deliberate misuse of promotional offers;
· account abuse; or
· other unlawful activity,
we may take reasonable measures to investigate, suspend, or cancel affected transactions where legally permitted.
Relevant information may be shared with payment providers, financial institutions, or competent authorities where permitted or required by law.
19. Electronic Communications
By using our online store, you acknowledge that communications concerning orders, transactions, accounts, and Website services may be provided electronically.
Electronic transactions and communications will be handled in accordance with applicable Lebanese legislation, including applicable requirements under Law No. 81/2018.
Marketing communications are separately governed by our Privacy Policy and applicable consent or opt-out requirements.
20. Governing Law
These Terms and purchases made through the Lebanon Website are governed by applicable laws and regulations of Lebanon.
Disputes arising from the Website or purchases will be handled by the competent authorities or courts having jurisdiction under Lebanese law.
Nothing in this provision restricts a consumer’s right to submit a complaint or exercise another statutory consumer-protection remedy.
21. Consumer Rights
Nothing in these Terms excludes, restricts, or waives mandatory consumer rights available under applicable Lebanese legislation, including Consumer Protection Law No. 659/2005, as amended, and applicable provisions governing electronic and distance transactions.
Where a provision of these Terms conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
22. Changes to These Terms
We may update these Terms to reflect changes in our operations, Website, services, technologies, or applicable laws and regulations.
Updated Terms will be published on our Website together with the applicable revision date.
Changes will not be applied retrospectively where doing so would unlawfully reduce rights relating to an existing transaction.
Where applicable law requires additional notice or consent, the applicable requirements will be followed.
23. Contact Us
For questions concerning these Terms, our policies, or an order:
Taif Al Emarat – Lebanon Customer Support
Email: support@taifalemarat.com
WhatsApp: +961 79 053 523
Customer Support: +961 79 053 523
Please provide your order number where applicable so that our team can assist you efficiently.