Shipping policy

At Taif Al Emarat, we are committed to delivering your orders promptly, securely, and efficiently throughout Lebanon.

This Shipping & Delivery Policy explains our delivery areas, estimated delivery times, shipping charges, order tracking, and other important information relating to purchases made through our Lebanon online store.

This policy should be read together with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.

1. Shipping Destinations

We currently deliver online orders within Lebanon only.

International shipping is not currently available through the Taif Al Emarat Lebanon online store.

Delivery is not available to:

• PO Boxes;
• freight-forwarding addresses; or
• addresses outside Lebanon.

Customers are responsible for providing a complete and accurate delivery address and valid contact information at checkout.

2. Order Confirmation & Processing

Once your order has been successfully placed, you will receive an order confirmation using the contact information provided during checkout.

Orders are subject to:

• successful payment or payment authorization, where applicable;
• order verification and approval;
• product availability; and
• accurate customer, contact, and delivery information.

Once your order has been processed and dispatched, you may receive a shipping confirmation containing tracking information, where tracking is available.

3. Delivery Time

Orders are typically delivered within 2 business days, subject to order confirmation, product availability, delivery location, and courier operations.

The delivery period is an estimate and may occasionally be affected by circumstances outside our reasonable control.

Orders placed outside applicable processing hours, on public holidays, or during periods when normal operations are unavailable may be processed on the next available business day.

4. Shipping Costs

Standard Delivery within Lebanon: USD 5

The applicable shipping charge will be clearly displayed during checkout before the customer confirms the purchase.

Any applicable taxes, charges, or fees will be handled in accordance with applicable Lebanese requirements and displayed where required.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided by email, SMS, WhatsApp, or another available communication method.

Where a tracking number or tracking link is provided, you may use it to follow the status of your shipment.

For assistance regarding an order or delivery, please contact:

WhatsApp: +961 79 053 523
Customer Support: +961 79 053 523

Please provide your order number when contacting Customer Support.

6. Delivery & Customer Responsibility

Customers are responsible for ensuring that their:

• name;
• delivery address;
• telephone number; and
• other required delivery information

are complete and accurate at the time the order is placed.

Taif Al Emarat will not be responsible for delays resulting solely from inaccurate or incomplete information supplied by the customer.

Our delivery partner may contact the customer using the telephone number provided with the order to arrange or complete delivery.

Customers should ensure that they, or an authorized person, are available to receive the order.

7. Failed Delivery

If delivery cannot be completed because the customer is unavailable, cannot be contacted, or the address provided is incomplete or incorrect, our delivery team or delivery partner may contact the customer to arrange another delivery attempt where reasonably possible.

Additional delivery charges may apply where a new delivery is required due solely to circumstances attributable to the customer, provided that any such charge is communicated before redelivery.

This does not apply where the failed delivery results from an error by Taif Al Emarat or its delivery provider.

8. Delayed Delivery

While we aim to deliver orders within the estimated delivery period, delays may occasionally occur because of circumstances such as:

• public holidays;
• exceptional order volumes;
• incorrect or incomplete delivery information;
• product availability issues;
• courier or logistics disruptions;
• road or transportation disruptions;
• severe weather;
• security-related circumstances; or
• other events outside our reasonable control.

Where we become aware of a material delay affecting an order, we will make reasonable efforts to provide the customer with an update.

Nothing in this section limits any mandatory rights available to consumers under applicable Lebanese law.

9. Damaged, Missing or Incorrect Orders

Customers are encouraged to inspect their order upon receipt.

If an order arrives damaged, contains an incorrect product, or an item is missing, please contact Customer Support as soon as reasonably possible.

We may request:

• the order number;
• details of the affected product;
• a description of the issue; and
• photographs or other reasonable supporting information.

The matter will be reviewed and an appropriate remedy will be provided in accordance with our Return & Refund Policy and applicable Lebanese consumer-protection requirements.

10. Product Availability

All orders are subject to product availability.

If a product becomes unavailable after an order has been submitted, we will make reasonable efforts to inform the customer.

Where payment has already been collected for a product that we cannot supply, the applicable amount will be refunded in accordance with our Return & Refund Policy and applicable law.

11. Public Holidays & Exceptional Circumstances

Delivery schedules may be affected by official public holidays in Lebanon or circumstances outside our reasonable control.

Where such circumstances occur, estimated delivery periods may be extended accordingly.

We will make reasonable efforts to minimize delays and provide updates to affected customers where appropriate.

12. Delivery Confirmation

An order will generally be considered delivered when it has been delivered to the delivery address provided by the customer and received by the customer or another authorized recipient at that address, subject to applicable law.

Customers should ensure that an appropriate person is available to receive the shipment.

13. Consumer Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies available under the applicable laws and regulations of Lebanon, including applicable requirements under Consumer Protection Law No. 659/2005, as amended.

Where any provision of this policy conflicts with a mandatory requirement of Lebanese law, the applicable legal requirement will prevail.

14. Contact Us

For questions regarding shipping, delivery, or the status of your order, please contact:

Taif Al Emarat – Lebanon Customer Support

WhatsApp: +961 79 053 523
Customer Support: +961 79 053 523

Please provide your order number when contacting us so that our team can assist you efficiently.