Refund policy
Last Updated: September 2026
At Taif Al Emarat, customer satisfaction is important to us. We aim to provide a clear and transparent return, exchange, and refund process in accordance with applicable consumer protection laws and regulations in Lebanon.
This policy applies to eligible purchases made through the Taif Al Emarat Lebanon online store and, where applicable, Taif Al Emarat retail stores in Lebanon.
Nothing in this policy limits any mandatory rights available to consumers under Lebanese law.
1. Eligibility for Returns
Subject to applicable Lebanese consumer protection requirements and the conditions below, customers may request the return or exchange of eligible products.
For voluntary returns of non-defective products accepted under our commercial return policy, products must generally:
- be unused and unopened;
- remain in their original condition;
- be returned in their original packaging;
- contain all original tags, labels, accessories, samples, gifts, and accompanying materials, where applicable; and
- be accompanied by the original invoice, order confirmation, or another acceptable proof of purchase.
Any statutory cancellation, return, replacement, or refund rights available under Lebanese law remain unaffected.
2. Online & Distance Purchases
Purchases made through our Lebanon online store are subject to the applicable provisions governing electronic and distance transactions under Lebanese law.
Where a consumer has a statutory right to withdraw from or cancel an online purchase, Taif Al Emarat will respect that right subject to the applicable legal conditions, periods, and exceptions.
Any contractual or voluntary return conditions provided by Taif Al Emarat are additional to, and do not replace, mandatory consumer rights.
3. Perfumes, Cosmetics & Sealed Products
Due to the nature of perfumes, cosmetics, personal-care products, and other sealed products, voluntary change-of-mind returns may be restricted once a product has been opened or used, particularly where resale, hygiene, health, safety, or product integrity may be affected.
This restriction does not remove a customer's rights where a product is:
- defective;
- damaged;
- incorrectly supplied;
- materially different from its description;
- non-conforming; or
- otherwise subject to a mandatory remedy under Lebanese law.
4. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged, incorrect, incomplete, or materially different from what was ordered or advertised, please contact Customer Support as soon as reasonably possible.
Please provide:
- your order number;
- details of the affected product;
- a description of the issue; and
- photographs or other reasonable supporting information where appropriate.
We will review the request and provide the appropriate remedy in accordance with applicable Lebanese consumer protection requirements.
Depending on the circumstances, this may include a replacement, exchange, repair where appropriate, or refund.
5. Promotional & Discounted Products
Products purchased during a promotion, sale, discount, bundle, or special offer are not automatically excluded from mandatory consumer rights.
Where a promotional or discounted product is defective, damaged, incorrectly supplied, non-conforming, or otherwise qualifies for a statutory remedy, the customer's applicable legal rights remain available.
Additional voluntary return conditions may apply to particular promotions where clearly communicated before purchase, provided those conditions do not restrict mandatory consumer rights.
Where a promotional purchase included a complimentary gift, sample, or other promotional product, the customer may be required to return it together with the qualifying product when returning the entire purchase, where applicable.
6. Return Process
For online purchases, please contact:
WhatsApp: +961 79 053 523
Customer Support: +961 79 053 523
Please provide your order number and reason for the requested return.
Once the request has been reviewed, our Customer Support team will provide the applicable return or collection instructions.
Products should be securely packaged to prevent damage during transportation.
7. In-Store Purchases
Where applicable, products purchased from a Taif Al Emarat retail store in Lebanon should normally be returned to the relevant store together with acceptable proof of purchase.
If assistance is required, customers may contact Customer Support.
8. Return Shipping Costs
Where a return results from a defective, damaged, incorrect, or non-conforming product for which Taif Al Emarat is responsible, the applicable return costs will be handled in accordance with Lebanese consumer protection requirements.
For a voluntary change-of-mind return accepted by Taif Al Emarat that is not caused by an error or defect attributable to Taif Al Emarat, applicable return delivery charges may be borne by the customer where legally permitted and communicated accordingly.
9. Inspection of Returned Products
Returned products may be inspected to verify their condition and the reason for return.
For voluntary returns, products that have been used, altered, damaged after delivery, or returned incomplete may not qualify under our voluntary return policy.
This does not affect mandatory consumer rights relating to defective, damaged, incorrectly supplied, or non-conforming products.
10. Refunds
Once an eligible return has been received, inspected where appropriate, and approved, Taif Al Emarat will initiate the applicable refund.
We aim to process approved refunds within 7–14 business days, subject to the original payment method and applicable banking or payment-provider processing times.
Where reasonably possible:
- electronic/card payments will be refunded through the original payment method;
- eligible Cash on Delivery transactions will be refunded through the refund method communicated to and agreed with the customer; and
- refunds will generally correspond to the amount actually paid for the returned product.
Any mandatory refund obligations or timelines under applicable Lebanese law will prevail over this voluntary processing timeframe.
11. Bank & Currency Processing
Where an electronic refund is processed, the time required for the amount to appear may depend on the customer's bank, card issuer, or payment provider.
Where currency conversion is performed by a customer's bank or payment provider, any exchange-rate difference generated solely by that third-party conversion is outside Taif Al Emarat's reasonable control.
This does not affect our obligation to refund the correct amount due to the customer.
12. Consumer Rights
Nothing in this Return & Refund Policy excludes, restricts, or waives any mandatory consumer right available under applicable Lebanese law, including Consumer Protection Law No. 659/2005, as amended, and applicable provisions relating to electronic and distance transactions.
Where this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
13. Contact Us
For return, exchange, or refund assistance:
Taif Al Emarat – Lebanon Customer Support
WhatsApp: +961 79 053 523
Customer Support: +961 79 053 523
Please provide your order number or proof of purchase when contacting us.